Premier Field Engineer - Microsoft Platforms/Infrastructure - Reston, VA Job (Reston, VA, US)

Job Category: Services & Consulting
Location: Reston, VA, US
Job ID: 802763-86230
Division: Services & Support

Microsoft Services is proud to have the opportunity to serve our government and offer an opportunity for you to do the same. The security of our nation and preservation of our nation?s interest are critical to the safety and prosperity of the United States. The Microsoft Services team has provided and continues to provide a vital role in supporting the successful and accelerated achievement of our customers? objectives through Microsoft products. Microsoft has seen an explosive growth in the adoption of Microsoft Platforms.

Microsoft Services is looking for a Dedicated Premier Field Engineer (PFE) with extensive Microsoft Platforms/Infrastructure expertise who will support our US Department of Defense customers.

Job Description: Microsoft Services help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by improving the overall Customer and Partner Experience, serving as the customer advocates within Microsoft and driving customer-centric product improvement.
For this position the candidate should have experience with Microsoft Windows Server 2008 and specifically with Active Directory. While this position is targeted for a dedicated support role, candidates may be expected to also take on short term reactive support and proactive engagements where overnight travel is required. Travel requirements vary regionally and could be as much as 40-70%. The candidate should live within a short drive of the Washington DC area or be willing to relocate. Remote candidates will not be considered.

Responsibilities include:
- Deliver timely and high quality solutions to customer problems and requests focusing on root cause analysis, prevention, knowledge transfer, and opportunity generation. Manage escalations and sub-cases to ensure timely and high quality resolution of all issues.
- Develop and implement strategies for providing facilitative support resulting in fewer incidents, increased availability, or accelerated deployments.
- Develop relationships with technical directors or lead architects for the technology you support resulting in more participation in planning and improved satisfaction in support consulting.
- Partner with Premier Technical Account Managers to effectively manage hot-sites including documented action plans and daily status updates for the customer and Microsoft management.
- Develop working relationships within the PFE Organization that result in increased cooperation and mutual support in fulfilling our customer mission.
- Develop a working relationship with MCS and field staff at your accounts that results in increased cooperation and mutual support in achieving each other's goals.
- Execute formal post-mortem process on closure of critical issues.
- Initiate and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems.

Required Skills and Experience:
Experience with the following technologies:
- Windows 2008, Windows 2003
- Group Policy configuration and management
- Microsoft Deployment Toolkit
- Practical experience troubleshooting operating system performance problems
- Experience delivering and/or authoring technical training
- College degree, preferably in Computer Science. Will consider related equivalent experience.
- Ability to work independently with minimal management supervision
- Ability to manage challenging technical issues by setting customer expectations, devising and implementing action plans, being available 24x7 and professionally communicating to all parties involved.

Pluses:
- Up to date with Windows 8
- Knowledge of Advanced Group Policy Management
- Experience with Security Compliance Manager
- Experience with Client Logon Troubleshooting
- Experience with network captures and network troubleshooting
- In-depth knowledge on Windows Server 2000/2003/2008
- PowerShell V2 skills including scripting
- Experience with DNS, DHCP and other related areas
- Knowledge of Microsoft Deployment Toolkit

This is a customer facing role and it requires an individual who is resourceful, confident under pressure, and has demonstrated skill in both crisis management and expectation management.
Applicants must be US citizens, hold or be able to obtain a DOD security clearance.

SS:PSS

Nearest Major Market: Washington DC
Job Segments: Computer Science, Consulting, Defense, DoD, Engineer, Engineering, Field Engineer, Government, Security Clearance, System Administrator, Technology

Source: http://www.microsoft-careers.com/job/Reston-Premier-Field-Engineer-Microsoft-PlatformsInfrastructure-Reston,-VA-Job-VA-20190/2031993/

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